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Have you found yourself undertaking client work with no certainty of getting paid? Learn how to mitigate scope creep in times of uncertainty.
Managing scope in times of crisis
20 July 2021
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3 minute read
Given the ever-changing nature of government stimulus & restrictions which often includes last-minute changes to deadlines and time-bound grant applications, accountants like you, play a critical role in ensuring their clients avail themselves of all support that’s on offer.
It’s incredibly important to take time and consider whether you are; a) engaged for the work you are undertaking for the client, and b) realistic about getting paid for the additional work you are undertaking.
In times of uncertainty, when you’re working overtime to ensure your clients are set up for success, the engagement process can be overlooked - however, it’s now more important than ever to ensure you’re properly engaged for all additional client work you are undertaking. In the result of a dispute, the Tax Practitioners Board strongly recommended an updated engagement letter whenever there is a change to the scope of services provided to the client. Recommendations can be found in their latest practice note surrounding engagement letters (PN 3/2019).
We often hear that scope creep is a challenge for accounting firms, but even more so given the unpredictable nature of work surrounding stimulus and COVID-relief measures. Managing client expectations with a robust engagement and communications strategy is key to ensuring you are not working out-of-scope.
[Free Webinar] Managing scope in times of crisis
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Join Rebecca Mihalic, Director of BusinessDEPOT on the 28th of July at 12pm AEST to learn strategies to ensure your scope is clear through a robust engagement process, get quick agreement from clients in the instance of last-minute stimulus and get paid for all the work you do.
Register to learn:
- How to de-risk your exposure and ensure you’re properly engaged for client work in times of crisis
- How technology can help you quickly make changes to scope and get paid on time
- How to communicate with clients in an efficient way when you’re time-poor
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