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In a speech delivered to the Australian Industry Group, federal Treasurer Josh Frydenberg stated that Australia is experiencing “a great re-shuffle,” which has seen approximately 300,000 workers leave their jobs in search of better opportunities.
Preparing for and managing staff shortages key for SMEs over next few months
11 February 2022
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4 minute read
Whether these mass job changes are a result of pandemic-related issues or otherwise, businesses still need to have methods in place to manage and prevent them, Helen Lea, chief employee experience officer at MYOB believes.
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“Small businesses across the country have faced, and will continue to face, significant challenges – both pandemic related and otherwise. A workplace that fosters open communication and support for its employees’ mental health will see positive impacts on its staff retention, productivity and most importantly, general wellbeing,” Ms Lea said.
“It’s important to have an open dialogue with employees about how they’re feeling. For example, the pandemic introduced remote working to many, and a hybrid approach of office and remote working may be something small business employees seek on a more permanent basis now.”
In addition to small-business owners being conscious of potential staff shortages, Ms Rea also believes it is an issue consumers must consider over the next coming months. Staff shortages can prevent issues for consumers and impact their customer experience, but perseverance will be key in managing these staff shortages and supporting small businesses.
“Australia’s 2.4 million small businesses are the lifeblood of the Australian economy and we need to do everything we can to support them in these times,” Ms Lea said.
“As a customer, that might mean being understanding of delays, closures and product availability, and as a vendor, being considerate of impacts to cash flow and ensuring prompt invoice payments is key. A loyal community is what keeps the small businesses of Australia running, so we need to show up however we can, especially during difficult times.”
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