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The custom tool will support its workers and help improve efficiency, says KPMG.
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KPMG launches private ChatGPT tool as internal digital assistant
24 March 2023
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KPMG has launched a proprietary version of ChatGPT that will be used as a digital assistant by employees to improve innovation and efficiency, it says.
KPMG chief digital officer John Munnelly said the tool was only the beginning of the firm’s use of AI to create a better workplace.
“This proprietary solution will support the firm’s culture of innovation, boost efficiencies and create a better people experience,” said Mr Munnelly.
“The information provided will better enable cross-team collaboration and help those new to the firm with a more seamless and efficient people-navigation experience.”
The firm received access to the private version of the ChatGPT tool due to a partnership with Microsoft and has affectionately named it KymChat.
KPMG said KymChat provided its employees access to the processing power of the fifth-largest supercomputer in the world through a digital assistant on their desktop and phone.
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The benefit of KymChat was that it meant workers at KPMG could have access to ground-breaking technology such as ChatGPT but without having client data leave the company.
“It’s early days, but we expect the KymChat model to rapidly improve as we add new data and train it to perform new tasks,” said Mr Munnelly.
“We’ll continually add new use cases – including some from an internal staff crowd-sourcing exercise which has already generated over 60 ideas.”
“KymChat is just the start of KPMG’s AI journey, and in time will be one of many products within our broader AI strategy.”
The firm said uses for the AI tool would be focused on innovation and efficiency within the firm, while the tool would be directly integrated with Microsoft Teams with further features and capabilities planned.
The announcement comes after PwC revealed a partnership with AI start-up Harvey to provide its legal professionals exclusive access to the OpenAI-backed tool.
The company said Harvey would generate insights and recommendations based on large volumes of data to deliver greater information to employees so they could identify legal business strategies faster.
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